Celebrating Unique Craftsmanship Since all MyDollivo products are 100% handcrafted, no two creations are exactly identical. While we treat every order with the utmost seriousness, slight variations from the website photos are the beautiful signature of hand-crocheted art.
Return Policy: To sustain our studio and respect the dedicated labor of our artisans, we do not accept refunds or returns once the item has been delivered, unless there is a clear quality issue.
Quality Issues: If your item arrives damaged or with a major defect, please contact us at support@mydollivo.com within 48 hours of delivery with photos. We will resolve the issue for you immediately.
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